在ServiceNow上构建AI Agent，需精确处理webhook负载与速率限制。Senrok的工程师设计了可扩展的同步架构，确保系统可靠。
Webhook负载采用JSON Schema校验，拒绝无效请求。每秒峰值速率限流为500次，超出返回429。
数据同步使用增量快照模式，每15分钟比对变更集。冲突解决依赖时间戳向量时钟。
Senrok设计无状态worker池处理tasks，通过Redis队列解耦。避免ServiceNow平台本身成为瓶颈。
每个Agent绑定ServiceNow角色，最小权限原则。API密钥使用HMAC-SHA256签名，时效15秒。
跨系统调用通过OAuth2.0 client credentials flow，scope限定于必要表操作。
敏感字段如凭证使用AES-256加密存储，仅解密在内存中处理。审计日志记录每一次权限提升尝试。
我们在网关层实现令牌桶算法，配合退避重试。超出阈值请求进入死信队列供人工检查。
每个Agent拥有独立角色，仅授予必要表（如incident, task）的读写权限。脚本API严格限制白名单。
使用最后写入者获胜策略，配合时间戳向量时钟。Senrok在两端部署校验和核对任务，每小时报告不一致记录。
We build production-ready, highly observable agentic systems engineered for enterprise scale. No black boxes, no magic—just systematized workflows with systemic safeguards.
We don't build fragile wrappers. Complex decisions and exceptions are automatically routed to your team for approval, ensuring zero unverified actions in production.
Every AI-generated output is validated against deterministic, programmatic rules before execution, guaranteeing structural integrity and compliance.
Our architecture records every state change, agent reasoning step, and user interaction, providing complete observability into your automated workflows.
Built for enterprise scale. We optimize for high-throughput, low-latency execution using edge infrastructure and efficient state management.